Refund Policy

1. Introduction
2. Digital Nature of Services
3. General No Refund Policy
- No Refunds Will Be Issued For:
4. Subscription Terms
- 4.1 Types of Subscriptions
- 4.2 Billing & Auto-Renewals
5. Cancellation Policy
- 5.1 How to Cancel
- 5.2 Important Notes on Cancellation Timing
6. Refund Eligibility
- 6.1 Situations Where Refunds May Be Considered
- 6.2 Situations Where Refunds Will NOT Be Granted
7. Trading-Related Disclaimers
- 7.1 No Performance-Based Refunds
- 7.2 Losses Are the Trader's Responsibility
8. Chargeback Policy
- Important:
- How to Avoid Chargebacks
9. Access Termination After Cancellation
10. Fraud, Abuse, and Misuse
- Prohibited Activities Include, But Are Not Limited To:
- Consequences:
11. How to Request a Refund (If Eligible)
12. Regulatory Disclaimer
- Important Notes:
13. Contact Information

1. Introduction

This Refund Policy governs the terms under which refunds, cancellations, and subscriptions are managed on Forex Sisters (https://forexsisters.com).

By purchasing, subscribing to, or using any product or service offered by Forex Sisters—including but not limited to trading signals, educational content, mentorship, or broker referral programs—you acknowledge that you have read, understood, and agreed to this policy in full.

As a platform operating in the high-risk Forex trading space, our services are based on the delivery of time-sensitive, knowledge-based, and irreversible digital content. Therefore, our refund terms are strict and explicitly defined to protect both our business and the integrity of our service to serious traders.

We are committed to transparency and professionalism. If you have any concerns, we encourage you to contact us directly before making a purchase or initiating a chargeback.

2. Digital Nature of Services

All services provided by Forex Sisters are delivered digitally and instantly once a user completes payment or activates a subscription.

These services include, but are not limited to:

Live or delayed Forex trading signals
Market analysis and forecasts
Educational content (videos, PDFs, guides)
Access to private Telegram or Discord groups
Broker referral links and partner offers
Webinars, mentorship sessions, and coaching

Because this content is intangible, cannot be “returned,” and often holds time-sensitive value in the fast-moving Forex market, it is classified under non-refundable digital services.

Once you gain access to our proprietary content—whether or not you open, view, or act on it—the service is considered fully delivered.

As a result:

Partial refunds are not available once access to a premium feature or group has been granted.

No refunds will be issued based on lack of usage, missed signals, or subjective dissatisfaction.

3. General No Refund Policy

At Forex Sisters, all purchases are final and non-refundable unless explicitly stated otherwise in this policy or required by applicable law.

Due to the real-time, digital, and informational nature of our services—including trading signals, market commentary, educational content, and group access—we do not offer refunds under the following circumstances:

No Refunds Will Be Issued For:

Change of mind after purchase
Lack of results or loss from trading decisions
Failure to use or access the service
Dissatisfaction with the signal performance
Inability to understand or follow trading strategies
Incompatibility with personal trading platforms, apps, or brokers
Missed signals due to your own schedule, time zone, or connectivity issues
Lack of response to notifications or Telegram/Discord alerts
Late cancellations made after billing has occurred

We do not guarantee profit or trading success, and no part of our service implies a guaranteed return. Forex is a high-risk market, and the user is fully responsible for their trading decisions.

If you are unsure whether Forex trading, or our services, are right for you, we strongly advise that you do not subscribe until you are confident in your understanding of the risks.

4. Subscription Terms

Forex Sisters offers various subscription-based services that provide access to live Forex signals, premium content, and community features. These services are billed on a recurring basis, depending on the plan selected.

4.1 Types of Subscriptions

We may offer the following plan types (subject to change without notice):

Monthly Subscription – Renews automatically every 30 days
Quarterly Subscription – Renews every 90 days
One-Time Access – No auto-renewal, access valid for a fixed period
Lifetime Access (if offered) – One-time payment, long-term access

Your access begins immediately after payment is confirmed, and you will be granted entry to members-only content and signal groups.

4.2 Billing & Auto-Renewals

If you sign up for a recurring subscription:

Your payment method will be automatically charged at the start of each new billing cycle.
Subscription fees are billed in advance for the full term.
You are responsible for ensuring that your payment method is valid and has sufficient funds.

Reminder emails may or may not be sent prior to renewal, depending on your email settings and platform limitations. It is your responsibility to manage your subscription before renewal if you do not wish to continue.

5. Cancellation Policy

You may cancel your subscription at any time to prevent future billing cycles. However, cancellations do not result in immediate termination of service or refunds for the current billing period.

5.1 How to Cancel

Log in to your Forex Sisters account and use the subscription management tools (if available) to cancel your subscription.
Alternatively, you can email our support team at support@forexsisters.com with your cancellation request. Please include your registered email and subscription details.

5.2 Important Notes on Cancellation Timing

After cancellation, your access to premium services will remain active until the end of the current billing period.

To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your next scheduled payment.

If cancellation is requested less than 24 hours before renewal, you may be charged for the upcoming period.

6. Refund Eligibility

While our general policy is that all sales are final and non-refundable, there are limited and exceptional circumstances where a refund may be considered. Any refund requests are reviewed on a case-by-case basis and are not guaranteed.

6.1 Situations Where Refunds May Be Considered

Duplicate Payment: If you have been charged more than once for the same service by mistake.
Technical Failures: If Forex Sisters experiences a significant technical issue that prevents you from accessing paid content or services, and the issue cannot be resolved promptly.
Unauthorized Transactions: If you can provide proof that a payment was made fraudulently or without your authorization.

In such cases, you must submit a detailed refund request to support@forexsisters.com including:

Your full name and registered email
Transaction details (date, amount, payment method)
Clear explanation and evidence supporting your claim

6.2 Situations Where Refunds Will NOT Be Granted

Cancellation after the billing period has started.

Losses incurred from trading using our signals or advice.

Change of mind or dissatisfaction with results.

Failure to use or access the service.

Inability to understand or follow instructions.

Missed signals or alerts due to personal reasons.

7. Trading-Related Disclaimers

Forex trading carries a high level of risk, and it is important to understand the inherent uncertainties involved when using trading signals or educational content provided by Forex Sisters.

7.1 No Performance-Based Refunds

Forex Sisters does not guarantee any profits or successful trading outcomes.
Refunds will not be issued based on losses incurred or perceived poor performance of trading signals or strategies.
All trading decisions you make based on our signals or content are at your own risk.

7.2 Losses Are the Trader’s Responsibility

It is your responsibility to understand and accept these risks before subscribing or trading.

You acknowledge that trading in Forex markets involves significant risk, including the potential loss of your entire investment.

Forex Sisters and its affiliates are not liable for any financial losses or damages arising from your use of our services.

8. Chargeback Policy

At Forex Sisters, we value transparency and aim to resolve any payment or service issues directly with our customers.

Important:

Filing a chargeback or disputing a transaction with your bank or payment provider without first contacting us is considered a violation of this Refund Policy.
Unauthorized chargebacks may result in:
- Immediate suspension or termination of your Forex Sisters account.
- Permanent banning from future services.
- Reporting to payment processors and affiliated financial institutions.
Chargebacks may also lead to legal action in cases of fraud or abuse.

How to Avoid Chargebacks

If you experience any issue with your subscription, billing, or service access, please contact us first at support@forexsisters.com. We are committed to working with you to resolve concerns fairly and promptly.

9. Access Termination After Cancellation

When you cancel your subscription or your access to Forex Sisters services ends, please note the following:

Access Duration: You will retain access to all paid content and services until the end of your current billing cycle.
No Immediate Termination: Cancellation does not immediately terminate your account or services.
Reactivation: To regain access after the subscription expires or is canceled, you must resubscribe or make a new purchase.
Content Updates: After cancellation or subscription expiration, you will no longer receive updates, new signals, or support related to the service.
Data Retention: Forex Sisters reserves the right to retain certain account information for legal or administrative purposes, even after account cancellation.

Please ensure you download or save any important data or content you wish to keep before your access ends.

10. Fraud, Abuse, and Misuse

Forex Sisters maintains a strict zero-tolerance policy towards fraud, abuse, and misuse of its services.

Prohibited Activities Include, But Are Not Limited To:

Use of stolen or unauthorized payment methods.
Multiple account creation to exploit free trials or promotions.
Sharing or distributing paid content, signals, or proprietary information without permission.
Using our services for illegal activities or in countries where Forex trading or our services are prohibited.
Attempting to manipulate or interfere with our systems, software, or services.

Consequences:

Accounts found engaging in fraudulent or abusive behavior will be immediately suspended or terminated.
All payments related to such accounts will be forfeited and non-refundable.
Forex Sisters reserves the right to pursue legal action and report such activities to relevant authorities.

If you suspect any fraudulent activity involving your account or payment, please contact us immediately at support@forexsisters.com.

11. How to Request a Refund (If Eligible)

If you believe your situation qualifies for a refund under the limited circumstances described in this policy, please follow these steps to submit a refund request:

Step 1: Gather Necessary Information

Before contacting us, please have the following details ready:

Your full name and registered email address
Transaction details (payment date, amount, payment method)
A clear explanation of the reason for your refund request
Any supporting documentation or evidence (e.g., proof of duplicate charge, error messages)

Step 2: Submit Your Request

Send your refund request via email to support@forexsisters.com with the subject line:
Refund Request – [Your Name]

Include all the information gathered in Step 1.

Step 3: Review Process

Your request will be reviewed by our support and finance team.
We may contact you for additional information or clarification.
Refund decisions are made on a case-by-case basis and at the sole discretion of Forex Sisters.

Step 4: Notification

If approved, refunds will be processed using the original payment method or an agreed alternative.

You will receive a response regarding the status of your refund within 7 to 14 business days.

12. Regulatory Disclaimer

Forex trading is a highly regulated activity in many jurisdictions, and the legal status of Forex trading and related services can vary widely by country.

Important Notes:

We recommend consulting with a licensed financial advisor or legal expert in your jurisdiction before engaging in Forex trading.

Forex Sisters operates as an educational and signal-providing platform and does not provide financial advice, investment advice, or brokerage services.

It is your responsibility to ensure that using Forex Sisters services complies with the laws and regulations in your country of residence.

Some countries prohibit or restrict Forex trading, and by accessing our services, you confirm that you are not located in such restricted jurisdictions.

Forex Sisters is not responsible for any legal or regulatory consequences arising from your use of the services in violation of local laws.